Customer Success Specialist

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

Job Summary

Duties include receiving customer calls, updating databases, preparing reports, and filing. Customer interaction will include communications via telephone, fax, email, and postal mail. Continual interaction with Sales Manager, Quality Assurance, Manufacturing Engineering, Estimating, Production Control, Manufacturing, and Sales personnel to satisfy customer expectations. Must be able to maintain a high level of urgency, while at the same time, maintaining an extremely professional and diplomatic attitude with every customer, and also with direct and support co-workers.

Responsibilities

• Entering customer orders received via email, phone, customer portal, etc.
• Quote Facilitation.
• Provide order status, tracking, and answering basic customer inquiries.
• Update of customer portals as directed.
• Answering incoming sales calls.
• Administrative duties as required.
• Maintains constant accuracy and integrity of database system.
• Works with various support groups to resolve non-Key Customer Account issues, such as: complaints, delivery status, cost estimations, design concerns, etc.
• Resolves customer complaints by investigating problems, developing solutions.
• Create open order reports as directed.
• Backup support for other administrative duties as required.
• Other tasks as assigned by Manager.

Job requirements

• University graduated in Business Administration or similar.
• Minimum of 3-years in Sales and/or Customer Service-related experience or equivalent; with 12-months specific experience in Customer Service, preferred.
• Ability to effectively deal with Customer concerns in a professional, positive manner.
• Ability to interact with Peers and Management in a professional, positive manner.
• Ability to access and accurately input information using moderately complex computers, software, and databases.
• Ability to type detailed documentation, and proficiency with M/S Office, Word, and Excel.
• Good at English
• SAP knowledge.
• Excellent verbal and written communication skills.
• Basic mathematics skills
• Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee customers’ needs.

💼 Why Choose Us?

Work-Life Balance: Monday - Friday, 8:30 AM - 4:30 PM with a hybrid work option (4 days/month) and employee shuttle service.

Competitive Compensation & Benefits:

•  
• Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.
• Competitive salary aligned with market standards.
• Social insurance contributions based on full salary.
• Pay during probation is similar to the official salary.
• 14 days of annual leave
• Premium healthcare insurance
• Training: Annual budget dedicated to your skill development

Positive Work Environment: Enjoy a friendly and collaborative team atmosphere with fun activities like annual team-building events and a year-end party.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 1442