Customer Care Representative
Shanghai, SH, CN, 200127
Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.
Apply now and make our success story yours too!
MAIN ACCOUNTABILITIES
1.Collect all information including but not limited quotation, local and indent orders, DSO, login document, etc.
2.Collect customer needs and deliver the prompt and effective feedback to customer
3.Create SAP Quotation/SO according to the request from Sales or Service team
4.Follow up processing of Sales or Service order according to SOP
5.Timely delivery and invoice issue
6.SAP operation & status follow up according to SOP
7.Support and summarize Sales and Service activity, timely provide weekly/monthly Sales and Service data, proactively reporting, etc.
8.Finish other work required by the supervisor.
9.Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system.
REQUIRED Qualification
1.Education background and working experience.
College degree or above preferred in business administration major.
Over 3 years working experience.
2.Working Skill
Good skill in English/Chinese communication
Familiar with MS Office Appliances, including Word, Excel, Powerpoint, etc.
SAP experience
3.Others
Excellent teamwork skills
Hands on and self-driven
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.