Field Service Engineer

Date:  16 May 2024
Location: 

Shanghai, SH, CN, 200127

Job Category:  Service

 

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

MAIN ACCOUNTABILITIES

1.            Ensure customer service on site (and on-call). Provide daily on-site check, inspection, and maintenance, as well as quick response for emergency services.

2.            Analyze and manage requests and problems reported by customers, minimizing

downtime and optimizing the performance of the products at customer site.

3.            Ensure the availability of the back-up pump and on-time return of the failed products to workshop to minimize the shortage of the back-up pump.

4.            Responsible for the acceptance of the repaired products in a timely manner

5.            Report the site issues and collect the data as required by the management team.

6.            Maintain the services database and keep it up to date and accurate.

7.            Ensure operation of equipment and correct setting of all parameters.

8.            Improve and track on-site products according to technical support requirements.

9.            As the contact window of customers, timely and effective feedback of customer needs and requirements.

10.          Onsite service for the other customer if needed.

11.          Finish projects assigned by manager.

12.          Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system.

 

REQUIRED Qualification

1.            Education background and working experience

College degree and above, and major in Mechanical or electrical.

2.            Working Skill

Language: Written and reading skill of English

3.            Others

Good communication and cooperation skill.

Can accept 7*24 Hours on call.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 776