Application Engineer

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

Responsibilities:

• Resolving support technical requests in a fast and professional manner.
• Actively increasing knowledge about Pfeiffer Vacuum products and services as well as knowledge sharing and training of colleagues.
• Failure Analysis Report – responsibility of identifying tracking issues and resolving.
• Respond to support requests from clients and colleagues.
• Keep support requester updated on the progress of resolving their support request.
• Actively comment your work for each support query.
• Ensure all support coming in on emails, phones and conversations is logged in the support system.
• Feedback any important client information to Sales/Service Team and/or Market Management.
• Proactively and reactively fix issues found as quickly as possible Professional Requirements.

Requirements:

• Degree holder in Mechanical Engineering with 3-5 years of relevant supervisory experience in semiconductor industry.
• Experience of working in a client support role preferable.
• Strong communication (in both English and Mandarin) and interpersonal skills, detail oriented, well organised and good problem solving skills.
• High level of integrity, discipline and self-motivated.
• Ability to working towards strict deadlines.
• Good planning skills in production materials, capacity and resources.
• Result oriented and performance driven.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 1019